T.M. Machinery Sales Ltd is helping DIY retail giant B&Q maintain its high level of customer service by providing Striebig vertical panel saws for use in-store.
It has so far supplied 139 Econom IIA models to B&Q outlets nationwide, chiefly B&Q Warehouses, with more due to be delivered to newly opened stores during 2003. The saws are used by B&Q staff to measure and cut all kinds of wood, timber, laminated and plastic sheet material to the exact sizes required by customers.
Tailor Made Striebig Compacts installed at stores nationwide
Striebig’s Compact Econom IIA has been tailor-made to meet the specific needs of B&Q. It has a maximum cut size of 3,300mm x 2,060mm, an 80mm cut depth and incorporates a powerful, smooth running 4hp motor and an automatic moving support frame. Additional features have been built in to provide for the speedy cutting of small work pieces as well as heavy items such as kitchen worktops.
T.M. Machinery Sales, of Leicester, is the sole UK agent for the Swiss-made, precision-built Striebig range. In addition to supplying and commissioning the saws it also provides B&Q with a guaranteed next day spares and service backup, and carries out regular bi-annual services to ensure the saws remain in tip-top working order.
B&Q is the UK’s largest home improvement and garden centre retailer. It is committed to further expansion of its B&Q Warehouse format with a target of operating 125 stores by 2004.
“B&Q’s decision to choose us as a vertical panel saw supplier is a tremendous vote of confidence in the accuracy, quality and durability of Striebig saws,” says T.M. Machinery’s sales coordinator Matthew Pearce. “It also demonstrates that, despite being a relatively small company, we are able to provide a highly efficient after-sales service that meets the needs of a large national organisation like B&Q, whose stores are open seven days a week.”
Issued by Stephen Barry Publicity. Tel: 020 8341 6660. Email: firstname.lastname@example.org